Helping businesses grow by maximising their digital and data capabilities.
Are you maximising your digital ROI?
Grow your business by improving your digital customer experience
Customer first
Click and Connect Marketing is a consultancy that exists to create human connections in a digital world; by focusing on putting the customer experience first.
But being 'customer first' digitally is not always as easy as it sounds; it requires building a customer-led culture, a great end to end digital CX framework, meaningful & relevant communications with AI-led personalisation and a capable data infrastructure to underpin the business.
Does your business only do some of this?
Experience in helping your business grow
I have refined my digital and data expertise and customer-first approach within many complex multi-asset businesses across financial services, leisure, travel and hospitality.
My expertise covers customer, commercial and digital strategy, digital transformation, customer acquisition and engagement. Here's a few case studies of success
Transformed cinema: Creating a new customer strategy that changed the way cinema delivered its customer experience.
3x Share price growth
+ 50% EBITDA growth
Scaled digital; Created a $1bn Ecommerce channel for global Entertainment busienss
+75% channel growth
+25% ROAS
Premiumised Coworking: Fully repositioned and digitally transformed a premium serviced office business
+30% sales growth
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